Software Support
The HFC provides comprehensive support for all its products.
Front line support is provided through the HFC staff team and our appointed Contract Partners, who can be contacted as below:
Making contact with the HFC
| Product / Enquiry Type |
Name | Contact details |
| General & Membership Enquiries | HFC |
Click here |
| Apollo-fm | Premier Software | Click here |
| C4C | Pierce Management Services | Click here |
| Eclipse-fm/Dataflex WIMS | Asckey Data Services | Click here |
| Hevacomp | Bentley Systems (UK) Ltd | Click here |
| Monitor | Pierce Management Services | Click here |
All support and service is monitored overall by the HFC staff team, who can intervene and give extra assistance or advice, when needed.
Support available covers the following areas:
- product installation and initial ’hand-holding’
- data migration and transfer
- staff training
- integration with other information systems
- tidying up for FM databases
- running specific applications
- planning and preparation of management reports
When you are comparing a number of potential systems for use in your FM department, you will find our Evaluation Tool-Kit to be of real value.
By sourcing your FM systems through HFC, you can be completely confident you will using a supplier you can rely on.